Frequently asked questions

Use ACT Match if you are unsure which service fits, submit the learner application if you already know what is needed, or open WhatsApp for a direct conversation. A submitted application is a request for service and does not itself guarantee a tutor, timetable, place, price or start date.

The most useful starting information is the learner’s stage or year, subject, exact curriculum or exam board, current concern, preferred delivery, location where relevant, typical availability and how soon support is needed.

Yes. Use the learner application and explain the separate learners, subjects and levels in the message field. ACT can then advise whether separate tutors, one family learning route or another arrangement is more suitable.

Yes. Use the live WhatsApp route at +356 7940 1017 or email [email protected]. Formal applications should still be submitted through the website when you are ready to proceed.

ACT considers the subject, learner level, curriculum or examination route, delivery mode, availability and other relevant fit factors. The system can assist with candidate ranking, but ACT retains human control over the final assignment.

You can state a preference, but a specific tutor is not guaranteed until ACT confirms availability and suitability.

Contact ACT Tuition promptly. Where appropriate and available, ACT can review the match and consider a reassignment.

Scheduling, contractual changes, payments and cancellations should be handled through ACT Tuition. The full position is set out in the Terms & Conditions.

Yes. Online tuition is available for learners in Malta and internationally, subject to suitable tutor availability and the specific subject or programme.

In-home tuition can be considered where the location, timetable, safeguarding arrangements and suitable tutor availability permit it.

Yes. ACT welcomes international online enquiries. Tell us the country, timezone, curriculum, subject and learner level.

ACT can support the academic side of home education and continuity while travelling. Families remain responsible for the legal and regulatory requirements that apply where the learner is resident.

ACT accepts enquiries across MATSEC SEC, SEAC, Intermediate and Advanced routes. The qualification catalogue contains the current subject lists used to structure enquiries.

The catalogue includes Cambridge IGCSE, Pearson Edexcel International GCSE and OxfordAQA International GCSE. ACT can also consider other international qualifications when the exact specification is supplied.

Yes. ACT accepts enquiries for GCSE, AS and A Level routes, including international variants where suitable tutor support is available.

Yes. ACT can consider IB Diploma subject support, including HL/SL distinctions where relevant. The catalogue includes the main IB Diploma subject groups and core elements.

Apply anyway. Enter the official curriculum, school programme, subject and specification exactly as shown by your school. The worldwide curriculum page deliberately includes an “other” route because no fixed list can stay permanently exhaustive.

Use Exam Rescue. It is designed for short-horizon intervention where remaining time needs to be prioritised around the learner’s most important gaps and exam-style practice.

No. ACT also develops group tuition, revision intensives, Exam Rescue, study skills, homework support, SPSS, research methods, languages, digital skills, coding and adult-learning routes.

Yes, where suitable demand, tutor availability, timetable and learner compatibility allow it. ACT may also identify repeated demand as a possible cohort opportunity.

Yes. Use Continue Learning to extend the current subject, move to the next level, add another subject or request a different route.

Yes. Schools, employers, universities, public-sector bodies, NGOs and education partners can use the institutional enquiry route.

The website validates the required details, generates an application reference and PDF, and attempts to send the application and PDF to [email protected]. Where the ACT database is configured, the application can also be stored in the internal system.

Yes. The website provides a WhatsApp route to +356 7940 1017. WhatsApp click-to-chat opens the conversation; the visitor still presses Send inside WhatsApp.

These details help ACT distinguish online and location-dependent enquiries and make contact information complete. Applicants should only provide information reasonably necessary for the request.

Yes. Formal application forms use separate given-name and surname fields and collect email, country calling code, WhatsApp number, address and country.

ACT does not publish invented prices. The applicable fee depends on the service, level, delivery format and other agreed factors. Ask ACT for the current rate before confirming a booking.

The payment timing and method are stated in the relevant booking confirmation, invoice or commercial proposal.

The general ACT Terms state that cancellation or rescheduling requests should normally be made at least 48 hours in advance, subject to the full Terms and any applicable mandatory rights.

The general Terms state that ongoing tuition should normally be ended with at least three weeks’ written notice, subject to the full Terms and applicable law.

ACT expects professional boundaries, appropriate communication and suitable adult oversight for in-home learning involving minors. See the Safeguarding page and Terms for the full framework.

Where portal accounts are active and correctly linked, parents see information for their linked learners such as lessons, parent-visible reports and relevant billing records. Internal ACT notes remain private.

Yes. The portal interface is responsive so learners and parents can check lessons, learning plans and assigned resources from a phone as well as a larger screen.

ACT handles personal information according to the applicable Privacy Policy and seeks to collect information reasonably needed for the service. Passwords and payment-card details should never be entered into general enquiry forms.

ACT can support module understanding, statistics, SPSS, research methods, academic skills and related learning needs where suitable tutors are available.

No. ACT supports learning and decision-making but does not complete assessed work on the learner’s behalf. Learners remain responsible for authorship, plagiarism and institutional academic-integrity rules.

Yes. ACT has routes for SPSS, statistics and research methods. The exact support should be matched to the learner’s course, variables, analysis needs and institutional requirements.

AI-assisted tools may help with navigation, organisation or educational workflows, but they do not replace tutor judgement and should not be used to bypass academic-integrity requirements.