Help Centre
Get the right help without being passed around.
Start with the relevant support route, or create a tracked support ticket. Every ticket receives a reference number.
Questions before starting
Tuition, exams, curricula, payments, cancellations, applications and portal access.
Portal access
Student, parent and tutor account access and password recovery.
Provide your contact details first, then continue the same query on WhatsApp.
Request a consultation
Suggest a date, time and timezone for a call with ACT Tuition.
Terms & cancellations
Review the contractual framework, cancellation/rescheduling and service rules.
Privacy & security
Understand account security, application data and responsible platform controls.
Tracked support
Create a support ticket.
Use this for portal, billing, service, safeguarding or technical issues. Urgent safeguarding concerns should be clearly identified in the category and message.